Eleso Counselling is committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, and protect your information when you visit our website or engage with our services.
Who We Are
Eleso Counselling provides counselling and therapeutic services.
If you have any questions about this policy or your data, please contact:
Email: hello@elesocounselling.co.uk
What Information We Collect
We may collect and process the following types of personal data:
Information you provide directly:
- Name
- Email address
- Phone number
- Any information you include in contact forms or emails
Sensitive information (if shared):
- Personal or emotional information related to your wellbeing (only if you choose to provide this)
Automatically collected information:
- IP address
- Browser type
- Pages visited on the website
- Cookies and usage data
How We Use Your Information
We use your data to:
- Respond to enquiries
- Provide counselling services
- Manage appointments
- Improve our website and services
- Comply with legal or professional obligations
We will only use your information where we have a lawful basis to do so under UK data protection law.
Lawful Basis for Processing
We rely on the following lawful bases:
- Consent – when you contact us or opt in to communications
- Legitimate interests – to run and improve our services
- Legal obligations – where required by law or professional standards
Confidentiality
As a counselling service, we take confidentiality seriously.
Any personal information shared in a therapeutic context is treated as confidential, except in situations where:
- There is a risk of serious harm to you or others
- Disclosure is required by law
How We Store and Protect Your Data
We take appropriate measures to protect your data, including:
- Secure email systems
- Password-protected devices
- Encrypted storage where possible
We only keep your data for as long as necessary in line with legal, ethical, and professional requirements.
Sharing Your Information
We do not sell or share your personal data for marketing purposes.
We may share your data with:
- IT or website service providers (who help run our website)
- Legal or regulatory bodies, if required
All third parties are required to respect the security of your data.
Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
You can control or disable cookies through your browser settings.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, please contact us using the details above.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices, so please review their policies separately.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact
If you have any questions about this policy or how your data is handled, please contact:
hello@elesocounselling.co.uk